Most enterprise AI investments don't fail at deployment. They fail at discovery.
Platform Straight Talk is independent analysis for executives navigating ServiceNow, AI, and the platform decisions that determine whether your investment delivers or quietly fails.
The Discovery Assessment Guide
A practical framework for surfacing what your organization is actually trying to solve before vendors steer the conversation toward features.
Check your inbox. The guide is on its way.
Built for the executives making the call.
If you're a CFO, COO, CIO, or platform owner making consequential decisions about AI investments in your enterprise platform (ServiceNow, Salesforce, Workday, or the AI-native tools entering the market), Platform Straight Talk is for you.
The patterns I write about are the ones that determine whether platform investments deliver business value: skipped discovery, vanity metrics, vendor-led roadmaps, change management treated as an afterthought. I name what vendors won't.
The platform isn't usually the problem. The discovery you skipped is.
ServiceNow has folded AI into foundation pricing. Salesforce, Microsoft, and Workday are bundling AI into their platforms faster than most enterprises can do the strategic work to use it well. Customers are paying for AI capability whether they're ready for it or not.
The pressure produces a recognizable pattern. Leadership buys the AI capability. Implementation gets rushed. Users aren't bought in. Change management becomes an afterthought. After go-live, adoption never materializes. When the board asks for ROI, the team produces vanity metrics.
This is preventable. The work that prevents it happens before the contract is signed. That work is discovery, and it's where most enterprise AI investments win or lose.
Short-form perspectives on the patterns that cost executives money.
Quick analysis of the failure modes, contrarian takes, and operator observations that shape how I think about enterprise platform decisions. New shorts published regularly.
Long-form writing on platform decisions and AI strategy.
Analysis of the patterns executives need to recognize, the questions vendors won't help you ask, and the operator perspective on what actually works inside enterprise platform implementations.
New writing coming as the publication develops. Subscribe via the guide above to be notified.
An independent voice on enterprise platform strategy.
Platform Straight Talk is the independent publication of Temi. The work draws on more than a decade of ServiceNow architecture, platform ownership, and product management across federal, state, healthcare, financial services, manufacturing, and tech.
The writing here is independent analysis. Views are my own and do not represent any employer or vendor.
For executives navigating specific platform or AI decisions, I take on a limited number of strategic advisory conversations. If your situation calls for direct guidance, you can reach me below.